REFUND POLICY

We offer a 14-day money-back guarantee for all new subscriptions, including:

• Starter Plan ($49/month)
• Team Plan ($149/month)
• Agency Plan ($299/month)
• Add-on organizations ($200/month per organization)

The 14-day guarantee period begins on the date your initial payment is processed and your subscription becomes active. This guarantee applies to:

• First-time subscribers only
• Both monthly and annual subscription plans
• The initial subscription period only (not applicable to renewals)

To request a refund within the 14-day guarantee period:

1. Submit a written request via email to support@halo-gen.ai
2. Include your account information and subscription details
3. Provide a brief explanation of the reason for your refund request (optional but appreciated for service improvement)

Refunds may be issued for:

• Requests made within the 14-day money-back guarantee period
• Service unavailability exceeding our Service Level Agreement (if applicable)
• Billing errors (defined as duplicate charges, incorrect amounts charged, or charges after confirmed cancellation)
• Unauthorized charges that are reported within 60 days
• Termination by Halogen AI without cause

Refunds will NOT be issued in the following circumstances:

• Requests made after the 14-day guarantee period
• Violations of our Terms of Service or Acceptable Use Policy
• Extensive API usage, defined as:
  • Exceeding 80% of your plan's documented API call limits
  • API usage is measured through our system monitoring tools
  • Usage metrics are available in your account dashboard
• Accounts terminated due to fraudulent activity or abuse
• Partial month refunds for cancelled monthly subscriptions after the guarantee period
• Add-on services used beyond the guarantee period
• Custom development or professional services (if applicable)
• Failure to use the service or dissatisfaction after the guarantee period

• Within 14-day guarantee: Full refund of all fees paid
• Annual plans cancelled early (after 14 days): No refund for unused months
• Billing errors: Full refund of erroneous charges only
• Service unavailability: Prorated credit or refund for documented downtime exceeding SLA

• Refund requests will be reviewed within 3 business days
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation when your refund is processed

Upon refund approval:

• Your account will be immediately deactivated
• Access to all features and data will be suspended
• You will have 90 days to request data export before permanent deletion
• Data export requests must be submitted to support@halo-gen.ai
• After 90 days, all data will be permanently deleted in accordance with our data retention policy

• Monthly subscriptions: Service continues until the end of the current billing period
• Annual subscriptions: Service continues until the end of the prepaid term
• No partial refunds for unused time after the 14-day guarantee period

In the event of a failed payment:

• You will receive immediate email notification of the payment failure
• A grace period of 5 days will be provided to update payment information
• We will attempt to process payment again on days 2 and 4 of the grace period
• Email reminders will be sent 24 hours before account suspension

If payment is not received within the 5-day grace period:

• Your account will be temporarily suspended
• Service can be restored immediately upon successful payment
• Accounts suspended for more than 30 days may be permanently terminated

Accounts associated with chargebacks may be:

• Immediately suspended pending investigation
• Permanently terminated if the chargeback is deemed fraudulent or unjustified
• Subject to collections for any outstanding amounts owed
• Prohibited from future service subscriptions

In lieu of refunds, we may offer service credits for:

• Minor service disruptions
• Feature limitations
• Customer retention purposes